Terms of Service

Last updated: 5 September 2026

1. Who we are and this agreement

These Terms govern the Maestro mobile application, website and related dance practice services (the Services). Your agreement is with Farai Ikeleng (we, us, our).

Contact us at hola@maestrodance.app. Our Privacy Policy explains how we handle personal information. Accepting these Terms does not by itself give consent to optional data uses.

By accepting these Terms when registering or purchasing, or using the Services after they have been made available to you, you agree to them. If you do not agree, do not use the Services. Any additional conditions for a particular offer will be shown before you accept it. Mandatory consumer rights prevail over conflicting conditions.

2. Eligibility and accounts

You must be at least 13 years old to use the Services, and older where the law applicable to you requires it. The Services are not directed at children under 13.

You must meet the applicable minimum age. If you are below the age at which you can enter this agreement yourself, a parent or legal guardian must agree on your behalf and supervise your use, where this is legally permitted. Parental permission does not override a legal minimum age.

Provide accurate account information and use only sign-in credentials you are entitled to use. Available sign-in methods include email codes and, where enabled, Apple or Google. Protect access to your account and notify us promptly of suspected misuse. Do not share, sell or transfer your account. You are responsible for activity you authorise; you are not automatically responsible for unauthorised activity caused by our failure to meet our obligations.

3. Practice tools and content access

The Services offer dance moves and classes, rhythm and counting tools, personal music playback, practice progress and community feedback. Some features work without an account; syncing, purchases and community participation require sign-in. Features and content may vary by device, country, plan and third-party availability.

We grant you a limited, non-exclusive, personal, non-transferable licence to use the Services and content you are entitled to access for private, non-commercial practice, subject to these Terms and applicable store rules. This does not transfer ownership of lessons, recordings, compositions, samples, software, branding or other materials. Rights remain with us or the relevant licensors.

Use downloads or cached content only through features we provide. Do not redistribute, sell, broadcast, publicly perform or commercially teach using our recordings without permission. Do not bypass access controls or remove rights notices. These restrictions do not override uses or rights that applicable law does not permit us to restrict.

4. Subscriptions, class purchases and trials

Pro is available through monthly and yearly subscriptions and a one-time lifetime purchase. All three Pro plans include the same Pro features. Separately priced courses and classes, including specialist-teacher classes, are additional purchases and are not included in any Pro plan, including lifetime. The purchase screen and store confirmation identify the benefits, total price, currency and billing period before you commit. A separately purchased class provides access to that class as described in its offer, not the entire catalogue.

A lifetime purchase is a single payment for continuing Pro access without subscription renewals. It does not make separately sold classes free.

Purchases made through Apple's App Store or Google Play are billed by that store under its payment terms. We use a purchase-management service to verify purchases and manage access. We do not receive your full payment card details.

Subscriptions renew automatically unless you cancel through the store before renewal. For Apple subscriptions, cancel at least 24 hours before the current period ends; your Apple account may be charged within the 24 hours before renewal. A free trial is available only if expressly stated in the purchase offer. Any trial offer will explain its duration, conversion price and cancellation conditions before you accept it.

Manage or cancel in your store's subscription settings or through the app's subscription-management option. Cancellation normally stops future renewal and leaves access available until the paid period ends, subject to the store's trial and refund rules. Deleting the app or requesting account deletion does not cancel a store subscription. Use Restore purchases while signed into the appropriate store and Maestro accounts if access is missing; contact us if restoration fails.

Prices may change for future purchases or renewals. The store will provide any required notice and obtain consent where required. Changes do not retrospectively change a completed purchase or remove mandatory rights.

For store-billed refunds, use that store's refund process, including Apple's refund request service. You may also contact us for assistance or exercise rights directly against us where the law permits. Store policies do not exclude Australian Consumer Law or other mandatory remedies. We do not impose a blanket “no refunds” rule.

5. Your imported music

Music imported for personal practice stays on your device; we do not upload the imported audio file. The app may make a local copy to support playback. Apple Music library playback is subject to Apple's terms and your access rights; protected tracks may not support every playback control.

You must have the rights needed for how you use your music. Owning a recording or having a streaming subscription does not necessarily give you permission to include it in an uploaded dance video. When you post a community clip, its recorded soundtrack is uploaded with the video. The local-music promise does not apply to audio you deliberately include in a community upload.

6. Community posts, feedback and your licence to us

Rate me is for constructive feedback on dance technique and practice. It is not for rating people's bodies or attractiveness. Eligible signed-in members can share clips, captions and comments and interact through likes. Your display name, avatar and contributions are visible to other members who can access the relevant content. Avatars can also be accessed by anyone with their image link. Do not treat community sharing as private messaging or confidential storage.

You retain ownership of your contributions. You grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, technically adapt (for example, compress or create thumbnails), transmit and display them as needed to operate the Services and enforce these rules. We may allow hosting and delivery providers to perform those tasks on our behalf. This operational licence does not authorise marketing use. We do not use your contributions to train AI models.

Promotional use and your opt-out

By accepting these Terms at signup, you authorise us, where legally permitted, to select community contributions you subsequently post and use them to promote Maestro, unless you opt out. This gives us a non-exclusive, worldwide, royalty-free licence to reproduce and display the selected contributions, their recorded audio and your displayed name or likeness in our website, social media and paid advertisements. We may crop, subtitle or shorten material for those channels without misrepresenting you or implying an endorsement you have not made. This permission does not cover music or recordings kept privately on your device, private support messages or reports.

You can opt out before any promotional use or later, without losing your account or Pro features, by contacting hola@maestrodance.app. After an opt-out, we will stop selecting your content for promotion and stop active use and remove promotional copies from channels we control as soon as reasonably practicable and within any period required by law. We cannot recall independent copies already distributed by others. Deleting the selected contribution or requesting account deletion also ends future promotional use through this process. Limited compliance records may remain as described in the Privacy Policy.

Where separate affirmative permission is required by law, we will obtain it before promotional use; accepting general signup terms or failing to opt out will not substitute for that permission. We must also have the necessary rights for other people and music appearing in a contribution.

The licence ends when your content is deleted from our systems, except for limited copies retained for the purposes and periods described in the Privacy Policy and copies already delivered to other users that we cannot retrieve. We will not use retained compliance or backup copies to keep your deleted post active in the community.

Only upload material you own or have permission to share, including the recording, music, choreography where protected, and the likeness or voice of other people. Obtain appropriate permission from anyone identifiable in a clip. Do not upload another person's private information. You are responsible for your contributions; we remain responsible for our own legal obligations.

7. Community rules and moderation

Do not post or engage in:

• Sexual exploitation, pornography, sexual harassment, or content that endangers children.
• Hate, threats, bullying, body shaming, discriminatory abuse, stalking or encouragement of violence or self-harm.
• Non-consensual recordings, exposure of private information, impersonation or deception.
• Copyright infringement, scams, spam, illegal activity or dangerous challenges.

Report offending posts, comments or users through the app, and block users you do not want to interact with. You can remove your own posts and comments. You may also report safety or rights concerns to moderation@maestrodance.app; include enough information to locate the content, explain the concern, and contact you. For a rights complaint, identify the work and your authority to act for its owner. Do not send unnecessary sensitive information.

We may review reported content, restrict visibility, remove contributions or suspend community access when reasonably necessary to address a breach or safety concern. Serious or repeated breaches may result in an account ban. Where appropriate, we will explain our decision and consider an appeal sent to moderation@maestrodance.app; we may withhold details when needed to protect another person or an investigation.

The team monitors the reporting channels on an ongoing basis, including weekends. Reports receive human review. AI tools may assist with assessing comment or report text after user identifiers have been removed. User videos and images are not submitted to those tools. AI assistance does not replace human review of moderation decisions. This is not a promise of an immediate response to every report.

Community feedback, including from users carrying a teacher or Maestro badge, is not a guarantee of individual instruction, professional qualifications or a particular result. We do not promise that every post will receive feedback.

8. Safety and responsible use

Dance involves physical exertion and the possibility of injury. Use a suitable space, warm up, choose activities appropriate to your ability and stop if you experience pain, dizziness or other concerning symptoms. Obtain professional advice if you are unsure whether an activity is suitable for you. The Services provide educational practice tools, not medical diagnosis, treatment or personalised health advice. No particular skill, fitness or learning outcome is guaranteed.

Captions or translations for our own course materials may be produced with AI assistance and may contain errors. Please report inaccuracies to us. This use of AI for our course materials does not mean that your practice videos are analysed for technique or used to train AI.

Do not attack or overload the Services, introduce harmful code, misuse another person's credentials, circumvent paid access or collect other users' information without authority. Do not reverse engineer the software except where applicable law gives you that right. Nothing in this section excludes duties of care or liabilities that cannot lawfully be excluded.

9. Changes, suspension and ending use

We may make reasonable changes to improve the Services, address security or legal obligations, or reflect licensing changes. Where a change materially reduces an existing paid benefit, we will provide reasonable advance notice where practicable and an appropriate remedy required by law, which may include cancellation and a refund for unavailable prepaid access. Urgent legal or safety changes may take effect immediately, with notice as soon as practicable.

We may suspend or end access for a material breach, fraud, non-payment or a legal or safety requirement. Where reasonable, we will give notice and an opportunity to fix the issue. Suspension does not automatically forfeit refunds or other remedies you are entitled to by law.

You may stop using the Services at any time. Request account deletion using the app's Delete account option; the Privacy Policy explains the process, retained records and timing. Cancel any store subscription separately. Clauses concerning accrued payment obligations, ownership, necessary retained-content licences, consumer rights and resolving disputes survive termination to the extent relevant.

10. Australian consumer rights and liability

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Where those guarantees apply, you may be entitled to repair, replacement, re-supply, cancellation, refunds or compensation, depending on the circumstances. Nothing in these Terms excludes, restricts or modifies those rights or any other right or liability that cannot lawfully be excluded.

Subject to those rights, we do not guarantee uninterrupted or error-free operation, permanent availability of every third-party feature, or that the Services meet needs not represented in our descriptions. Keep your own copies of original music and videos.

To the extent permitted by law, neither party is responsible for loss that was not reasonably foreseeable when the agreement was made. This limitation does not apply to fraud, wilful misconduct, or liability that cannot legally be limited. These Terms do not impose a general indemnity on you or waive your right to bring a lawful claim.

11. Governing law and disputes

These Terms are governed by the laws of Western Australia, Australia. The courts of Western Australia have non-exclusive jurisdiction. If mandatory law in your place of residence gives you additional consumer protections or the right to bring proceedings locally, those rights remain available.

Please contact us first so we can try to resolve a concern. This does not prevent urgent proceedings, complaints to a regulator, or exercising a right within its legal time limit. There is no mandatory arbitration requirement or class-action waiver in these Terms.

12. Apple licence and other terms

For the iOS app, Apple's Standard Licensed Application End User License Agreement governs the application licence unless a different licence is expressly supplied through the App Store. These Terms govern our Services alongside that licence. Apple is not the provider of our dance Services or community support. Applicable store usage rules, including any enabled Family Sharing rights, remain effective.

If a provision is unenforceable, the remaining provisions continue to the extent they can operate fairly. A delay in enforcing a right is not a waiver. We may transfer this agreement in a genuine business transfer only where your rights are preserved, with notice of any change of operator and the treatment of your personal information.

We will give reasonable notice of material changes to these Terms through the app, website or email before they apply, except where an earlier change is required by law or for security. Changes operate prospectively; where fresh agreement is required, we will request it. You may stop using the Services if you do not accept a change, without losing accrued or mandatory rights.

Contact

Farai Ikeleng.

Support, legal notices and complaints: hola@maestrodance.app.